Privacy policy

At Craft-Show.co.uk and theCraftGallery.co.uk we are dedicated to protecting your privacy. We use the information we collect about you to provide a more personalised shopping experience, to keep you informed of any events near you and with the launch of theCraftGallery.co.uk later in the year, the opportunity to actually buy the crafts. Although separate companies, Craft-Show.co.uk and theCraftGallery.co.uk will use your personal details to enhance your online experience about Crafts in general.

Please read on for more details about our privacy policy.

Controllers of personal information.

Any personal information provided or to be gathered by Craft-Show.co.uk or theCraftGallery.co.uk is controlled primarily by Craft-Show.co.uk and theCraftGallery.co.uk at The Old Station Yard, Sudbury, Staffordshire, DE6 5GX.

What information do we collect? How do we use it?

When we launch customer reviews, we will also ask for your e-mail address, although you can choose not to have your e-mail address displayed with your review.

When you enter a contest or other promotional feature, we may ask for your name, address and e-mail address so we can administer the contest and notify winners.

When you order, we need to know your name, e-mail address, delivery address, credit or debit card number and the card's expiry date. This allows us to process and fulfil your orders and to notify you of the status of your order.

We also ask for your telephone number which enables us to contact you urgently if there is a problem with your order. For some international deliveries this number may be given to our couriers.

We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new Craft-Show.co.uk or theCraftGallery.co.uk services and special offers we think you'll find valuable. If you would rather not receive this information, you may opt out by clicking here.

How does Craft-Show.co.uk or theCraftGallery.co.uk protect customer information?

When you log on as a member, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Legislation, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

What about "cookies"?

Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features in our store.

Will Craft-Show.co.uk or theCraftGallery.co.uk disclose the information it collects to outside parties?

We do not sell, trade or rent your personal information to others. For the foreseeable future this will always be our policy, however as circumstances change and we partner with more trusted sites, we may choose to do so in the future. You can tell us not to by sending a blank e-mail message to no@Craft-Show.co.uk or no@theCraftGallery.co.uk. (If you use more than one e-mail address to shop with us, send this message from each e-mail account you use.) Also, Craft-Show.co.uk or theCraftGallery.co.uk may provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third-party vendors, but these statistics will include no personally identifying information.
We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mails, removing repetitive information from customer lists, analysing data, providing marketing assistance, processing credit card payments and providing customer services. Such companies and individuals will have access to personal information needed to perform these functions, but may not use it for any other purposes and are required to process the data in accordance with the UK's Data Protection legislation.

In summary

We are committed to protecting your privacy. We use the information we collect on the site to make browsing and shopping at Craft-Show.co.uk or theCraftGallery.co.uk possible and to enhance your overall online experience. We do not sell, trade or rent your personal information to others. We may choose to do so in the future with trustworthy third parties, but you can tell us not to by sending an email to no@Craft-Show.co.uk or no@theCraftGallery.co.uk . Remember to change your preferences for each of the e-mail accounts you have given us.

Your consent

By using our Web site, you consent to the collection and use of this information by Craft-Show.co.uk or theCraftGallery.co.uk. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Tell us what you think

Craft-Show.co.uk or theCraftGallery.co.uk welcomes your questions and comments about privacy. Please send e-mails to feedback@Craft-Show.co.uk or feedback@theCraftGallery.co.uk